About Our Hospital

Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
Why is my veterinarian referring my pet to a specialist?

Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer…
Can I call and have you email a copy of my pet’s rabies certificate and proof of vaccinations to my groomer, daycare, or the kennel where my pet will be staying?

We’d be happy to email proof of your pet’s vaccinations. Just let us know the email address. We can also send you an email to set up a patient portal…
What are your vaccination requirements for boarding?

We require a fecal exam for all boarding animals. Dogs must be vaccinated against Rabies, Distemper, Parvovirus, and Bordetella (Kennel Cough). Cats must be vaccinated against Rabies and Panleukopenia (Feline…
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery….
I think my pet ate something that’s making them sick, and they have lost consciousness/is having seizures/trouble breathing. What should I do?

Take your pet immediately to an emergency veterinary clinic. Local clinics include: Blue Pearl Northfield bluepearlvet.com/hospital/northfield-il 820 W. Frontage Rd. Northfield, IL 60093 847-564-5775 Veterinary Specialty Center www.vetspecialty.com 2051 Waukegan…
I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

Don’t panic, but call us right away. We might refer you to the Pet Poison Helpline: 855-764-7661. If after hours, or clinic is closed, call one of the following emergency…
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…